We are always here to help you resolve any issues. We have been in business supporting our customers on the internet since 1996! Our customer service team is happy to help offer any solutions possible.
For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may request a refund or replacement within 30 days of your purchase.
We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations,
descriptions and/or photos may be required.
Note that any request for a refund or replacement may be subject to review by our Customer Service team; making the request or our agreement to consider the request
is not a guarantee that it will be approved.
Replacements are subject to availability and will be shipped at no additional cost.
Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale,
you'll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.
To be eligible for a refund or replacement, the request must be made within 30 days of purchase.
What if I received a damaged or defective item?
We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, sometimes, and not often, it’s possible that your
package might incur damage during shipment. In some rare cases, an item may be defective.
If you receive a damaged or defective item in your order, you may request a refund or replacement. However, you may have to wait until your request is approved before
discarding any damaged boxes, packaging, or products, as we are likely to request pictures of any damage to help in the processing of your request.
Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request,
we will contact you by email.
What if an item is missing, or if I received the incorrect item?
Missing item:
If your order is missing an item, it may have shipped separately from a different fulfillment center and arrive in a different box later. You can track each package by using the
shipping tracking number on your invoice. If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing from your order,
you can request a refund or replacement.
Incorrect item:
If you receive an incorrect item in your order, please contact us. If the product you received is similar to the product pictured online, you may have received an updated version of
the product with a new label and/or similar name. We may request pictures of the product you received to help in the processing of your refund or replacement request.
Can I cancel or edit my order?
If your order is placed while logged into your account, there is a limited window of time (about 15 minutes from the time the order was placed) that you will have the option to cancel
it by contacting us. The option to cancel your order will no longer be available after your order has started processing. Depending on the status of your order, you can request to cancel
or edit your order by contacting Customer Service for assistance. Note that items cannot be added to your order after it has been placed, even by our team.
For orders placed using Guest Checkout, no changes or modifications can be made.
What if I entered the incorrect shipping address?
Please contact us via email or phone immediately and we’ll do everything we can to update your order to ship to the correct address. However, depending on the status of the order and the
shipping method, we may not be able to update your shipping address, re-route your package or ensure successful delivery of your order.
We strongly recommend that you review the details of your order to ensure the address information is correct before submitting the order; we cannot offer refunds or replacements on orders
for which the incorrect shipping address was entered at checkout. So please review the order confirmation page very carefully.
What if an item is canceled from my order?
Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to):
Item(s) out of stock and unavailable for shipment
Issues in processing your payment information.
If your order or item(s) in your order are canceled, we’ll send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped.
Cold packs and heat-sensitive items
Certain items, including select probiotic supplements, are refrigerated in our warehouse to ensure quality, and are shipped with a FREE cold pack. Although the cold pack will thaw during
shipping and may not be cold when it arrives, it helps maintain a cooler temperature When ordering these items, select the fastest shipping method to your daytime location.
When ordering heat-sensitive items, such as chocolate candy or gummy vitamins during summer months, select the fastest shipping method to your daytime location. We cannot guarantee
that these items will not melt during transit, and shipping to certain locations during hot weather is not recommended.
Items that are shipped in a cold pack or are otherwise heat sensitive include specific messaging and instructions on product pages, in the shopping cart and at checkout.
These items are not eligible for replacement in the event that they warm or melt during shipping. Refund requests will be reviewed on a case-by-case basis.
Children Under the Age of 13
We do not knowingly collect information about or from children under 13 without parental consent, nor do we or any of our third parties knowingly direct any solicitations or advertisements to children under 13.
If we learn that a child under the age of 13 has submitted personal information online without parental consent, we will take reasonable measures to delete the information
promptly and not use such information for any purpose, except where necessary to protect the safety of the child or others as required or allowed by law. If you believe a
child under 13 has provided us with personal information, please contact us via email at
legal@betterlife.com
What if the item I receive is expired?
We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. In the unlikely event that you receive an item that’s
expired, please contact us so we can solve the issue and investigate the inventory of the item in question.
What if my package shows as “Delivered” but I did not receive it?
If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before acting, as order status or
tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:
Look for a notice of attempted delivery.
Check nearby spots where the package may have been left.
Ask a neighbor if they accepted a delivery on your behalf.
Verify the shipping address on your order to ensure it was correct.
If you’ve followed the above steps and your package still cannot be located, contact us so that we may investigate.
What is your refund policy for orders shipped outside the United States?
For orders shipped outside the U.S., if an item is missing, damaged or you are not satisfied with it, please contact us with the details of the issue and request a refund within
30 days of your purchase.
For other issues, or if your order has not yet arrived, please visit your account page and check the status of your order.
Due to both customs regulations and shipping costs, we unfortunately cannot issue replacements for items or orders shipped outside of the U.S.
As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
Third-party shippers and international freight forwarders
If you elect to use an outside carrier or service, we cannot issue a refund for any item or order. We cannot be held responsible for any damage or loss that occurs due to the handling of your order by an outside carrier. If you experience any kind of damage or loss when using this type of service, please contact the third-party company for a possible remedy.
